Non-emergency Medical Transportation (NEMT) Satisfaction Survey

Why do we survey NEMT consumers?
Your opinion matters!
At Alliance Healthcare Systems, our goal is to exceed your service expectations. That is why we regularly survey our NEMT consumers to determine what we are doing right…and what could use some improvement. The results from these surveys are one of our most important consumer-satisfaction measurement tools. Being able to hear about the quality of our NEMT services directly from you allows us to make meaningful changes in the way we do our jobs.
We greatly value your feedback. The comments we receive from you tells a story of your experiences here at AHS – a story we want and need to hear. As a matter of fact, we take the time to read every comment on the surveys.
If you would like to receive a hard copy of the NEMT consumer satisfaction survey in the mail, please contact us 470-375-8189 and we will arrange to have one sent to you.
Thank you for helping us to provide you with the best possible NEMT experience.
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* Required Fields
Survey Questions
How many times have you requested NEMT services from Alliance Ambulance Service?
1 Time
2-5 Times
6-10 Times
Over 10 Times
After requesting NEMT services, did the NEMT vehicle arrive in a timely fashion?
How would you rate the attitude of the NEMT driver(s)?
Very Courteous and Professional
Courteous and Professional
Uncourteous and Unprofessional
Very Uncourteous and Unprofessional
What Is Your Gender?               
How satisfied were you with the NEMT services you received?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
How comfortable was the NEMT vehicle during your transport?
Very Comfortable
Somewhat Uncomfortable
Very uncomfortable
Would you like to be contacted by a VAS NEMT administrator?
Yes        No